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Transporteam - Frequently Asked Questions

How does your vehicle shipping work?

How does your vehicle shipping work?

It’s a quick and simple process. As soon as we receive your paperwork and deposit, we’ll schedule your vehicle’s transportation, using the dates stipulated on the shipping order itself.

Once your vehicle has been assigned a transportation truck, you’ll be contacted by the driver – together, the two of you can confirm a convenient time. Once your driver arrives for collection, they’ll perform a thorough check of your vehicle; you will then be asked to sign a Bill of Lading (for both your and our benefit).

When your vehicle is delivered, this same document will be provided for you to inspect your vehicle and confirm its condition. We only hire drivers dedicated to ensuring your vehicle arrives safely, securely, and exactly as it was to begin with.

However, in the rare case of any damage (no matter how minor) occurring in transit, you MUST report this on the Bill of Lading. 

Will my vehicle be insured during its shipment?

Will my vehicle be insured during its shipment?

 Yes! All of our drivers are insured in accordance with the Federal and State regulations, but if any damage occurs, you MUST report this on the Bill of Lading to receive a claim from the insurers.

How can I pay?

How can I pay?

You can pay for our services via Visa, MasterCard, American Express, and Discover. We’ll endeavor to accommodate your payment needs however we can.

Will I need to take receipt of my vehicle personally?

Will I need to take receipt of my vehicle personally?

No, you’ don’t need to be present to take personal delivery of your vehicle. However, someone else MUST be present to take your place. They will be asked to sign the paperwork for you.

If you cannot arrange for a representative, then please contact us personally beforehand. 

How long does it take you to collect and deliver a vehicle?

How long does it take you to collect and deliver a vehicle?

We strive to deliver vehicles as quickly as we possibly can. This all depends on distances, of course, with shipment from one coast to another taking no longer than 14 days. For shorter distances, we typically forecast a period of between one day and one week. 

Where will collection and delivery take place?

Where will collection and delivery take place?

Our door to door service means we will collect your vehicle from your home, or as close to it as possible. However, in some cases, we may be unable to run the truck through busy residential areas.

As a result, we may need to collect or deliver from a local site which offers a more suitable space.

We always ask whether you expect any obstacles or impediments to restrict our ability to collect or deliver your vehicle. Please bear this in mind when arranging your vehicle’s transportation.

Is there any way for me to know my vehicle’s location?

Is there any way for me to know my vehicle’s location?

Yes, it’s easy – just ask! Get in touch with our team and we’ll only be too happy to tell you your vehicle’s location! You can reach us on (888) 444-6295.

How much gas should I leave in the vehicle?

How much gas should I leave in the vehicle?

We recommend you leave ¼ tank of gas in your vehicle. This way, we can keep track of extra weight to prevent our drivers’ trucks being classed as too heavy during its journey (which may delay things for everyone). 

Can I put anything in my trunk?

Can I put anything in my trunk?

 We recommend you try to avoid placing anything in your trunk, as we do not take responsibility for these – it’s entirely at your own risk. No contraband, firearms, or hazardous materials should be stored in your vehicle’s trunk. 

How can I get information from you as needed?

How can I get information from you as needed?

You can give us a call on (888) 444-6295, or contact us through the submission form on our website. We’re happy to help you as and whenever needed!